Privacy Policy for Felizey

Last Updated: 20/12/2024

At Felizey, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Felizey application.

1. Information We Collect

1.1 Personal Data

• Name, photo, email address, phone number, and other account registration details.
• Location data to suggest relevant festivals.
• Payment information (processed securely through third-party payment providers).

1.2 Non-Personal Data

• Device information (e.g., IP address, browser type, operating system).
• Usage data (e.g., app activity, pages visited, features used).

2. How We Use Your Information

• Connect users with relevant festivals and communities.
• Facilitate ticket purchases and group chat creation.
• Improve app performance and user experience.
• Send updates, newsletters, or promotional content (with your consent).
• Comply with legal obligations.

3. Legal Basis for Data Processing

• Consent: For sending marketing communications or processing sensitive personal data.
• Contractual Necessity: To provide services like ticket purchases or event suggestions.
• Legitimate Interests: To analyze app performance or detect fraud.
• Legal Obligation: To comply with applicable laws and regulations.

4. Sharing Your Data

• Trusted third-party service providers (e.g., payment processors, analytics tools).
• Event organizers to facilitate ticketing and community-building features.
• Authorities, if required by law.

5. International Data Transfers

If you access Felizey outside the EU/EEA, your data may be transferred to servers located in other countries. We ensure such transfers comply with GDPR and other laws by using appropriate safeguards, such as Standard Contractual Clauses.

6. Your Rights

6.1 GDPR (for EU/EEA Users)

• Access: Request a copy of your data.
• Correction: Rectify inaccurate or incomplete data.
• Deletion: Request the erasure of your data.
• Restriction: Limit the processing of your data.
• Portability: Receive your data in a structured format.

6.2 CCPA (for California Users)

• Know: Understand what personal data we collect and how we use it.
• Delete: Request the deletion of your data.
• Opt-Out: Prevent the sale of your personal data.

To exercise your rights, please contact us at felizeyofficials@gmail.com.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Data Security

We implement robust measures to protect your data, including encryption, secure servers, and regular audits.

9. Third-Party Links

Felizey may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through the app or email.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to:

• Email: felizeyofficials@gmail.com